Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime!
What's New in v4.0
? Option to email Service Request, RMA, and Bug details to colleagues
? Inject user's credentials when loading content within our In-App Browser
? Select/copy/paste details from a Service Request, RMA or Bug detail screen
? Miscellaneous bug and UI fixes
Basic features available to all users:
? Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities
? Access to product-specific support content for over 7,000 Cisco products
? Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers
? PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications
? Cisco Reseller Locator found in Tools
? Bookmark your favorite RSS Feeds, and Video Channels - Available in "My Shortcuts"
? Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account
Advanced features available to Cisco Support Contract Owners:
Service Requests & RMAs:
? View, Edit and Create Service Request and track RMAs
? Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types)
? 30 Day history of Service Request related mobile push notifications found in "My Notifications"
? Receive Service Request updates via mobile push notifications
? Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email
? Bookmark urgent Service Requests for easy reference from "My Shortcuts"
? Single tap to request case updates, case closure, and reopen cases
Service Contract & Product Coverage Information:
? View contract information and set-expiration reminders prior to their expiration with "My Contracts"
? An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage"
? Ability to validate and update the current installation using your current location
? Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
? Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.
Bug Search Tool:
? Research Cisco software bugs by product, iOS version, or keywords
? Bookmark software bugs for easy access from "My Shortcuts"
? SSH / Telnet Client
? IPSec Overhead Calculator
? VCS Service Checker
Have questions or want to provide feedback? Send us an email at: firstname.lastname@example.org
版本 4.0.2 中的新功能
What's New in v4.0.2
? Bug Fix for Bar Code Scanner